9
edits
Changes
MyWikiBiz, Author Your Legacy — Friday November 22, 2024
Jump to navigationJump to search→History
In keeping with its objective to become “The Missing Link” between our clients and their success / growth, we are committed to scale even greater heights.
In keeping with its objective to become “The Missing Link” between our clients and their success / growth, we are committed to scale even greater heights.
== Products ==
'''CallDesk'''
A operation critical agent desktop that has been developed using “server push” architecture and is equipped with an Ajax front-end that does not require any “page refresh” thereby drastically improving system performance and resource efficiency. Integrates with any CTI platform – proprietary like CISCO, Genesys, Avaya or Aspect and Open Source platforms like Asterisk.
'''CellMate'''
A mobile-based contact and relationship management application meant to be used by professionals for whom better time and relationship management translates into better business.
'''CSQL Enterprise'''
CSQL Enterprise is an high performance, bi-directional updateable data-caching infrastructure that sits between the clustered application process and back-end data sources to provide unprecedented high throughput to your application. This is based on the open source product CSQL
'''SmartBilling'''
A pre / post paid billing solution for Hosted Call Centre (HIPCC) service providers. The system can extract CDRs from any CTI server available and in variable formats (CSV, ASN, etc) and mediate, rate, bill and generate the invoice for the customer. Processing speeds can be tweaked up to 100CDRs/sec. Highly available and scalable architecture
'''SoftPhone'''
This application is the tool that will revolutionise the fundamental operating mode of any contact centre across the world. As it is known that for any contact centre agent to successfully handle customer calls, he / she must be using a Phone and a PC simultaneously and the coordination between the 2 devices must be spot on to ensure that the customer on the other end of the line does not feel any discomfort.
'''LakshyaPBX'''
LakshyaPBX is a soft PBX derived from Open Source solution Asterisk. The features are in-built Config Manager, Speech Engine for speech enabling the directory services, one contact one number concept with intelligent routing of call to desk, then to mobile and ultimately patching a call to the mobile. The last option is sending a voice mail to the email of the contact.
== Focus Areas ==
Mobile Applications - Value added applications
Asterix - PBX, Call Center
Voice Applications - VXML, CCMXL, Speech
Database - Main Memory Database, Caching, OLAP, Business Intelligence
==References==
==References==
