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*[[Directory:Gary S. Goodman/Forget About Customer Service & Satisfaction: Pursue Customer VALUE]]

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*[[Directory:Gary S. Goodman/What is a Great Appointment Worth to You]]

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*[[Directory:Gary S. Goodman/Why More Customers Aren't Complaining About Shameful Service]]

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*[[Directory:Gary S. Goodman/Your Money or Your Life: Need a Minute to Think This Over]]

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*[[Directory:Gary S. Goodman/Your Service Sucks!]]

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Directory:Gary S. Goodman (view source)