Directory:Vocalcom
| Vocalcom | |
| Slogan | high technology customer interaction |
|---|---|
| Type | [[Company_Type:=Private|Private]] |
| Founded | [[Year_Started:=1995|1995]] |
| Founder | Anthony Dinis |
| Headquarters | Paris, France |
| Key people | Anthony Dinis |
| Industry | Telecommunications |
| Products | Contact Centre technologies |
| Operating income | 90 million euros (2007) |
| Employees |  200 (2007) |
| Subsidiaries | Germany, Belgium, Netherlands, Denmark, Italy, Spain, Morocco, Tunisia, United Arab Emirates, Argentina, Brazil, USA, Mexico, Canada |
| Contact | 7, Rue Tilsitt Paris, 75017 33155373555 [http://www.vocalcom.com Vocalcom Official website] |
| Reference | {{{reference}}} |
Vocalcom is a solutions and technologies editor for contact centres. The company counts over 200 employees throughout Europe and the US. With a presence in more than 38 countries, 3.000 clients and an income of over 90 million euros (2007) Vocalcom is the top European group and the third leading provider of contact centre solutions in the world[1].
History
Founded in Paris by Anthony Dinis in 1995[2], Vocalcom is a Société Anonyme with own capital of €3.500.000[3]. It maintains today international subsidiaries in Germany, Belgium, Netherlands, Denmark, Italy, Spain, Morocco, Tunisia, United Arab Emirates, Argentina, Brazil, USA, Mexico and Canada.[4] Vocalcom’s Hermes.Net call center software has received the “Best of Show Award” at Technology Marketing Corporation (TMC)’s Internet Telephony Conference and ITEXPO West 2008.[5][6]
Products and services
The Vocalcom product portfolio list includes the latest[7] Predictive Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Hosted Solutions[8], Call Recording, Live Chat, Video Call Applications, Computer Telephony Integration (CTI), Scripting Sreen Pop, VOIP/HMP Engine, Speech Engine, Reporting, Supervision and Email Management. Vocalcom integrates the Asterisk, Natural Language, VoiceVision, HMP, Dialogic and Avaya contact center platforms.
Partners
Vocalcom’s partners are: CFAO[9], Intel, HP, Avaya[10], Dialogic, Microsoft, Accenture, Sema, Altran, Cegos, Sogedes, Unisys, Algorythme, HTSE, Apogee, Applix, Approach, Assyst, Belgacom, Calbrio, Capgemini, Cortel, Coheris, Data Concept Informatique, CX Informatique, FI System, E-SAMA, Newpoint, Futur Telecom, Holy Dis, Philips, Nuance, Natural Vox, People Soft, Siemens, Sinequa, V.I.S, Desol.
References
- ^ Marketing Director at Infinity, a Vocalcom company
- ^ Vocalcom : naissance d’un empire?
- ^ Vocalcom history
- ^ Marketing Director at Infinity, a Vocalcom company
- ^ VOCALCOM Awarded “Best Of Show” At ITEXPO West 2008
- ^ West 2008 Best of Show Winners
- ^ Hermes Pro Interactive Suite: Vocalcom
- ^ Vocalcom, Zesko launch virtual call centre service
- ^ Vocalcom and CFAO Technologies organise the first Call Center Day...
- ^ Appointed AVAYA Silver Business Partner
External links
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