Bureaucrats, Administrators, vuser
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== Articles ==
== Articles ==
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== Books ==
== Books ==
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*[[Directory:Gary S. Goodman/Forget About Customer Service & Satisfaction: Pursue Customer VALUE]]
*[[Directory:Gary S. Goodman/What is a Great Appointment Worth to You]]
*[[Directory:Gary S. Goodman/Why More Customers Aren't Complaining About Shameful Service]]
*[[Directory:Gary S. Goodman/Your Money or Your Life: Need a Minute to Think This Over]]
*[[Directory:Gary S. Goodman/Your Service Sucks!]]