Changes

Advanced Security

Advanced Security

Advanced security capabilities within KANA's [http://www.kana.com/eservice/email-response-system.php Email Response] solution allow you to pass PCI (Payment Card Industry) security audits. You can choose to encrypt data at rest, within your database, as well as turn on SSL communication between the nodes in a Response network to secure data in transit. AES-128 Top Secret encryption algorithms coupled with audit trails and custom role definitions ensure that your agents are only able to access the information that appropriate to them.

Advanced security capabilities within KANA's Email Response solution allow you to pass PCI (Payment Card Industry) security audits. You can choose to encrypt data at rest, within your database, as well as turn on SSL communication between the nodes in a Response network to secure data in transit. AES-128 Top Secret encryption algorithms coupled with audit trails and custom role definitions ensure that your agents are only able to access the information that appropriate to them.

Performance Monitoring

Performance Monitoring

[http://www.kana.com/customer-service-experience-management/stack.php customer service experience]

[http://www.kana.com/customer-service-experience-management/stack.php customer service experience]

[http://www.kana.com/eservice/customer-service-chat.php customer service chat]

[http://www.kana.com/eservice/customer-service-chat.php customer service chat]