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|  foundation    = [[Year_Started:=1994|[[1994]]]]  
 
|  foundation    = [[Year_Started:=1994|[[1994]]]]  
 
|  location      = {{flagicon|US}} [[City:=Bellevue|[[Directory:Bellevue, Washington|Bellevue]]]], [[State_Name:=Washington|[[Directory:Washington|Washington]]]], [[Country_Name:=United States|[[Directory:United States|USA]]]]  
 
|  location      = {{flagicon|US}} [[City:=Bellevue|[[Directory:Bellevue, Washington|Bellevue]]]], [[State_Name:=Washington|[[Directory:Washington|Washington]]]], [[Country_Name:=United States|[[Directory:United States|USA]]]]  
|  products      = [[nGen CIM Suite, nGen Knowledgebase, nGen Chat Reactive, nGen Chat Proactive, nGen Social Media, nGen Click to Call, nGen Phone, nGen Email, nGen CoBrowse, nGen Community, nGen Answer]]
+
|  products      = [[Customer interaction software, customer service software, live chat software, document management software, email management software, knowledgebase software]]
 
|  contact        = [[Address:=3015 112th Avenue N.E.]]<br>Bellevue, [[State_Code:=WA]] [[Zip:=98004]]-<br>[[Phone:=425.250.4900]]<br>[[Web:=http://cim.ngenera.com/|[http://cim.ngenera.com/ nGenera CIM website]]]
 
|  contact        = [[Address:=3015 112th Avenue N.E.]]<br>Bellevue, [[State_Code:=WA]] [[Zip:=98004]]-<br>[[Phone:=425.250.4900]]<br>[[Web:=http://cim.ngenera.com/|[http://cim.ngenera.com/ nGenera CIM website]]]
 
}}
 
}}
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