User contributions

20 July 2011

• Directory:Email response

  no edit summary

  03:41

  -129

19 July 2011

• Directory:Email response

  no edit summary

  15:32

  -66

• Directory:Web Self Services

  no edit summary

  15:28

  -44

13 May 2011

• Directory:Email response

  Created page with ''''Personalized, High Volume Customer Service''' KANA's [http://www.kana.com/eservice/email-response-system.php Email Response] solution is proven to increase the productivity o…'

  06:50

• Directory:OEM application development

  no edit summary

  05:13

• Directory:OEM application development

  no edit summary

  05:12

  -895

• Directory:OEM application development

  Created page with '[http://www.globallogic.com/product-engineering.html Product Engineering Services]:Meeting Dynamic Market Demands Companies of all sizes are challenged to develop high-quality p…'

  m

  04:58

6 May 2011

• Directory:Web Self Services

  Created page with 'File:Wss-overview.png‎ Traditional online services separate the customer's ability to ask for help from their ability to carry out tasks. Customers are limited in what th…'

  12:21

20 April 2011

• Directory:SEM Agent Desktop

  Created page with 'Make your agents your biggest asset.... Like all dedicated employees, agents just want to do their job well. But with rising customer expectations and the disconnected technolog…'

  06:27

8 April 2011

• Directory:Knowledge Management

  Created page with 'File:Km-overview.png '''Make every agent your best agent''' Agents no longer need to spend time searching for the best answer because KANA's knowledge-infused process deliv…'

  10:00

25 March 2011

• Directory:Saas Applications

  Created page with 'GlobalLogic helps clients transition to a SaaS model by addressing unique requirements such as performance, configurability, scalability, security, management and compatibility. …'

  12:15

• Directory:EService

  Created page with 'KANA helps you deliver a world-class [http://www.kana.com/eservices.html eService] experience through any online channel. * KANA Response for Email sets the standard for hig…'

  11:03

18 March 2011

• Directory:Customer Service Chat

  Created page with 'KANA Customer Service Chat Response Live combines customer web self service with instant escalation for an outstanding support experience. Your agents can immediately help custom…'

  09:28

22 February 2011

• Directory:KANA Software

  Created page with 'File:Knowledge_management,_case_management,_business_process_management_and_CRM_for_customer_service_and_contact_center_solutions_1297310927715.png KANA helps the world’s …'

  07:07