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Directory:Gary S. Goodman/Why More Customers Aren't Complaining About Shameful Service (view source)
Revision as of 18:00, 17 January 2007
, 18:00, 17 January 2007no edit summary
Let’s get on with the challenge of truly improving service productivity, and this will serve everyone’s interests.
Let’s get on with the challenge of truly improving service productivity, and this will serve everyone’s interests.
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Best-selling author of 12 books and more than 1,000 articles, Dr. Gary S. Goodman is considered "The Gold Standard" in negotiation, sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com.
Best-selling author of 12 books and more than 1,000 articles, Dr. Gary S. Goodman is considered "The Gold Standard" in negotiation, sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com.