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Revision as of 06:27, 20 April 2011
, 06:27, 20 April 2011Created page with 'Make your agents your biggest asset.... Like all dedicated employees, agents just want to do their job well. But with rising customer expectations and the disconnected technolog…'
Make your agents your biggest asset....
Like all dedicated employees, agents just want to do their job well. But with rising customer expectations and the disconnected technologies agents have to work with, it's a losing battle. It's also why no one blames them for their notoriously high attrition rates.
KANA's [http://www.kana.com/agent-desktop/stack.php Agent Desktop] allows agents to actually focus on customers. Instead of alt-tabbing through multiple applications, agents access the information and functionalities they need in a single, unified desktop. And rather than have agents weed through every conceivable option, the desktop presents just those options that are relevant. With workflows clearly defined, answers are easy to find, services straightforward to provide.
And because Agent Desktop unifies information across service channels, customers get the same helpful response whether they contact you by chat, phone or email.
[[File:Solutions-desktop-overview.png]]
Related Links -
[http://www.kana.com/ customer service solutions]
[http://www.kana.com/customer-service-software-solutions.html customer service software solutions]
[http://www.kana.com/customer-service-experience-management.html customer service experience]
[http://www.kana.com/eservices.html eservice]
Like all dedicated employees, agents just want to do their job well. But with rising customer expectations and the disconnected technologies agents have to work with, it's a losing battle. It's also why no one blames them for their notoriously high attrition rates.
KANA's [http://www.kana.com/agent-desktop/stack.php Agent Desktop] allows agents to actually focus on customers. Instead of alt-tabbing through multiple applications, agents access the information and functionalities they need in a single, unified desktop. And rather than have agents weed through every conceivable option, the desktop presents just those options that are relevant. With workflows clearly defined, answers are easy to find, services straightforward to provide.
And because Agent Desktop unifies information across service channels, customers get the same helpful response whether they contact you by chat, phone or email.
[[File:Solutions-desktop-overview.png]]
Related Links -
[http://www.kana.com/ customer service solutions]
[http://www.kana.com/customer-service-software-solutions.html customer service software solutions]
[http://www.kana.com/customer-service-experience-management.html customer service experience]
[http://www.kana.com/eservices.html eservice]
