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== Products ==

== Products ==

'''nGen CIM Suite''' helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.

[http://cim.ngenera.com/tal_products/cim.aspx'''nGen CIM Suite'''] helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.

'''nGen Knowledgebase''' offers self-service as a communication channel. This online FAQ software improves customer service operations.  

[http://cim.ngenera.com/tal_products/knowledgebase.aspx'''nGen Knowledgebase'''] offers self-service as a communication channel. This online FAQ software improves customer service operations.  

'''nGen Chat Reactive''' is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.  

[http://cim.ngenera.com/tal_products/chat.aspx'''nGen Chat Reactive'''] is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.  

'''nGen Chat Proactive''' allows you to turn around frustrated customers, decrease shopping cart abandonment.

[http://cim.ngenera.com/tal_products/proactive_chat.aspx'''nGen Chat Proactive'''] allows you to turn around frustrated customers, decrease shopping cart abandonment.

'''nGen Social Media''' lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.

[http://cim.ngenera.com/tal_products/social-media.aspx'''nGen Social Media'''] lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.

'''nGen Click to Call''' enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.

[http://cim.ngenera.com/tal_products/clicktocall.aspx'''nGen Click to Call'''] enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.

'''nGen Phone''' allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.  

[http://cim.ngenera.com/tal_products/phone.aspx'''nGen Phone'''] allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.  

'''nGen Email''' is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.   

[http://cim.ngenera.com/tal_products/email.aspx'''nGen Email'''] is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.   

'''nGen CoBrowse''' makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.   

[http://cim.ngenera.com/tal_products/cobrowse.aspx'''nGen CoBrowse'''] makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.   

'''nGen Community''' provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.

[http://cim.ngenera.com/tal_products/collaboration.aspx'''nGen Community'''] provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.

'''nGen Answer''' is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.

[http://cim.ngenera.com/tal_products/answer.aspx'''nGen Answer'''] is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.

==Photo gallery==

==Photo gallery==

== External links ==

== External links ==

*[http://cim.ngenera.com/ nGenera CIM Website]

*[http://cim.ngenera.com/ nGenera CIM Website]

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