Directory:NGenera CIM - Revision history

OmniMediaGroup: add {{DISPLAYTITLE:Directory:nGenera CIM}}

2010-03-10T21:03:44Z

add {{DISPLAYTITLE:Directory:nGenera CIM}}

Cbogart at 21:26, 8 March 2010

2010-03-08T21:26:44Z

Cbogart at 21:25, 8 March 2010

2010-03-08T21:25:40Z

Cbogart at 21:21, 8 March 2010

2010-03-08T21:21:17Z

Cbogart at 21:15, 8 March 2010

2010-03-08T21:15:43Z

Cbogart at 21:08, 8 March 2010

2010-03-08T21:08:37Z

Cbogart at 21:03, 8 March 2010

2010-03-08T21:03:36Z

Cbogart at 20:59, 8 March 2010

2010-03-08T20:59:46Z

Cbogart at 20:58, 8 March 2010

2010-03-08T20:58:29Z

Cbogart at 20:58, 8 March 2010

2010-03-08T20:58:03Z

← Older revision		Revision as of 21:03, 10 March 2010
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	===Share this page===		===Share this page===
	<sharethis />		<sharethis />
		+	{{DISPLAYTITLE:Directory:nGenera CIM}}

@@ Line 66: / Line 66: @@
 ===Visit Us Across the Web===
-[http://www.youtube.com/user/nGeneraCIM'''YouTube''']
+*[http://www.youtube.com/user/nGeneraCIM'''YouTube''']
-[http://cim.ngenera.com/twitter'''Twitter''']
+*[http://cim.ngenera.com/twitter'''Twitter''']
-[http://cim.ngenera.com/linkedin'''LinkedIn''']
+*[http://cim.ngenera.com/linkedin'''LinkedIn''']
-[http://www.facebook.com/pages/nGenera-CIM/84329881503'''Facebook''']
+*[http://www.facebook.com/pages/nGenera-CIM/84329881503'''Facebook''']
 ===Share this page===
 <sharethis />

@@ Line 64: / Line 64: @@
 == External links ==
 *[http://cim.ngenera.com/ nGenera CIM Website]
 ===Share this page===
 <sharethis />

@@ Line 32: / Line 32: @@
 == Products ==
-'''nGen CIM Suite''' helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.
+[http://cim.ngenera.com/tal_products/cim.aspx'''nGen CIM Suite'''] helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.
-'''nGen Knowledgebase''' offers self-service as a communication channel. This online FAQ software improves customer service operations.
+[http://cim.ngenera.com/tal_products/knowledgebase.aspx'''nGen Knowledgebase'''] offers self-service as a communication channel. This online FAQ software improves customer service operations.
-'''nGen Chat Reactive''' is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.
+[http://cim.ngenera.com/tal_products/chat.aspx'''nGen Chat Reactive'''] is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.
-'''nGen Chat Proactive''' allows you to turn around frustrated customers, decrease shopping cart abandonment.
+[http://cim.ngenera.com/tal_products/proactive_chat.aspx'''nGen Chat Proactive'''] allows you to turn around frustrated customers, decrease shopping cart abandonment.
-'''nGen Social Media''' lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.
+[http://cim.ngenera.com/tal_products/social-media.aspx'''nGen Social Media'''] lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.
-'''nGen Click to Call''' enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.
+[http://cim.ngenera.com/tal_products/clicktocall.aspx'''nGen Click to Call'''] enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.
-'''nGen Phone''' allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.
+[http://cim.ngenera.com/tal_products/phone.aspx'''nGen Phone'''] allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.
-'''nGen Email''' is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.
+[http://cim.ngenera.com/tal_products/email.aspx'''nGen Email'''] is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.
-'''nGen CoBrowse''' makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.
+[http://cim.ngenera.com/tal_products/cobrowse.aspx'''nGen CoBrowse'''] makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.
-'''nGen Community''' provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.
+[http://cim.ngenera.com/tal_products/collaboration.aspx'''nGen Community'''] provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.
-'''nGen Answer''' is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.
+[http://cim.ngenera.com/tal_products/answer.aspx'''nGen Answer'''] is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.
 ==Photo gallery==

@@ Line 32: / Line 32: @@
 == Products ==
-'''nGen CIM Suite'''
+'''nGen CIM Suite''' helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.
-'''nGen Knowledgebase'''
+'''nGen Knowledgebase''' offers self-service as a communication channel. This online FAQ software improves customer service operations.
-'''nGen Chat Reactive'''
+'''nGen Chat Reactive''' is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.
-'''nGen Chat Proactive'''
+'''nGen Chat Proactive''' allows you to turn around frustrated customers, decrease shopping cart abandonment.
-'''nGen Social Media'''
+'''nGen Social Media''' lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.
-'''nGen Click to Call'''
+'''nGen Click to Call''' enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.
-'''nGen Phone'''
+'''nGen Phone''' allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.
-'''nGen Email'''
+'''nGen Email''' is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.
-'''nGen CoBrowse'''
+'''nGen CoBrowse''' makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.
-'''nGen Community'''
+'''nGen Community''' provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.
-'''nGen Answer'''
+'''nGen Answer''' is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.
 ==Photo gallery==

← Older revision		Revision as of 21:08, 8 March 2010
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	===Share this page===		===Share this page===
	<sharethis />		<sharethis />
−
−	~~===Geolocation===~~
−	~~{{Mapit-US-cityscale\|35.019608\|-90.025098}}~~

@@ Line 15: / Line 15: @@
-'''nGenera CIM''' nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience software solutions. nGenera CIM is headquartered in Bellevue, Washington with international offices located in London and Germany.
+'''nGenera Customer Interaction Management (CIM)''' is the global leader in next-generation customer experience software solutions. nGenera CIM is headquartered in Bellevue, Washington with international offices located in London and Germany.
 Since its inception in 1994 nGenera CIM has been empowering companies to provide exceptional customer service experiences.
@@ Line 30: / Line 30: @@
 In 2009, Talisma CIM is officially rebranded to nGenera Customer Interaction Management; the CIM suite is rebranded to nGen Knowledgebase, nGen Chat, nGen Email, nGen Phone, nGen Answer and nGen Click to Call.
 ==Photo gallery==

@@ Line 11: / Line 11: @@
 |  location       = {{flagicon|US}} [[City:=Bellevue|[[Directory:Bellevue, Washington|Bellevue]]]], [[State_Name:=Washington|[[Directory:Washington|Washington]]]], [[Country_Name:=United States|[[Directory:United States|USA]]]]
 |  products       = [[Customer interaction software, live chat software, document management software, email management software, knowledgebase software]]
-|  contact        = [[Address:=3015 112th Avenue N.E.]]<br>Bellevue, [[State_Code:=WA]] [[Zip:=98004]]-<br>[[Phone:=425.250.4900]]<br>[[Web:=http://cim.ngenera.com/|[http://cim.ngenera.com/ nGenera CIM website]]]
+|  contact        = [[Address:=3015 112th Avenue N.E.]]<br>Bellevue, [[State_Code:=WA]] [[Zip:=98004]]<br>[[Phone:=1-425-250-4900]]<br>[[Web:=http://cim.ngenera.com/|[http://cim.ngenera.com/ nGenera CIM website]]]
 }}

@@ Line 10: / Line 10: @@
 |  foundation     = [[Year_Started:=1994|[[1994]]]]
 |  location       = {{flagicon|US}} [[City:=Bellevue|[[Directory:Bellevue, Washington|Bellevue]]]], [[State_Name:=Washington|[[Directory:Washington|Washington]]]], [[Country_Name:=United States|[[Directory:United States|USA]]]]
-|  products       = [[nGen CIM Suite, nGen Knowledgebase, nGen Chat Reactive, nGen Chat Proactive, nGen Social Media, nGen Click to Call, nGen Phone, nGen Email, nGen CoBrowse, nGen Community, nGen Answer]]
+|  products       = [[Customer interaction software, customer service software, live chat software, document management software, email management software, knowledgebase software]]
 |  contact        = [[Address:=3015 112th Avenue N.E.]]<br>Bellevue, [[State_Code:=WA]] [[Zip:=98004]]-<br>[[Phone:=425.250.4900]]<br>[[Web:=http://cim.ngenera.com/|[http://cim.ngenera.com/ nGenera CIM website]]]
 }}