Directory:Kaiser Permanente Customer Class - Revision history

IReceivedDeathThreats: Context

2009-06-23T05:54:00Z

Context

IReceivedDeathThreats: /* Poor Dispute Policies */

2009-06-22T21:04:59Z

Poor Dispute Policies

IReceivedDeathThreats: Switch to 3rd person so others can edit.

2009-06-22T21:04:26Z

Switch to 3rd person so others can edit.

IReceivedDeathThreats at 20:58, 22 June 2009

2009-06-22T20:58:22Z

IReceivedDeathThreats: Founding

2009-06-22T20:27:00Z

Founding

New page

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| Contact = http://www.mywikibiz.com/index.php?title=Directory_talk:Kaiser_Permanente_Customer_Class&action=edit
| Title = A place for potential Kaiser Permanente Customer Class members can discuss rationales and pros and cons of a class action lawsuit
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 === Share this page ===
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 =Flagrant coverage and billing fraud=
-Have you noticed that Kaiser Permanente flagrantly disregards its own policies to the detriment of patients?  IRDT has.  IRDT is a customer (I.e. Health Plan "member") in an HSA (Health Savings Account) plan.  IRDT noticed that Kaiser plan policies and sales documentation bear little relationship to the actual bills it sends out, prices it charges and coverage decisions it makes.
+Have you noticed that Kaiser Permanente flagrantly disregards its own policies to the detriment of patients?  IRDT has.  IRDT is a customer (I.e. Health Plan "member") in an HSA (Health Savings Account) plan.  IRDT noticed that Kaiser plan policies and sales documentation bear little relationship to the actual bills it sends out, prices it charges and coverage decisions it makes.  HSAs have been around for a few years now; Kaiser should have ironed out most of these sorts of problems by now!  (Or perhaps all Kaiser customers are treated this badly!?!)
 ==Examples==

← Older revision		Revision as of 21:04, 22 June 2009
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 | Web =
 | Contact = http://www.mywikibiz.com/index.php?title=Directory_talk:Kaiser_Permanente_Customer_Class&action=edit
-| Title = A place for potential Kaiser Permanente Customer Class members can discuss rationales and pros and cons of a class action lawsuit
+| Title = A place for potential Kaiser Permanente Customer Class members can discuss rationales and pros and cons of a class action lawsuit (started by IRDT/IReceivedDeathThreats)
 }}
 === Share this page ===
@@ Line 15: / Line 15: @@
 =Flagrant coverage and billing fraud=
-Have you noticed that Kaiser Permanente flagrantly disregards its own policies to the detriment of patients?  I have.  I am a customer (I.e. Health Plan "member") in an HSA (Health Savings Account) plan.  I've noticed that their plan policies and sales documentation bear little relationship to the actual bills it sends out, prices it charges and coverage decisions it makes.
+Have you noticed that Kaiser Permanente flagrantly disregards its own policies to the detriment of patients?  IRDT has.  IRDT is a customer (I.e. Health Plan "member") in an HSA (Health Savings Account) plan.  IRDT noticed that Kaiser plan policies and sales documentation bear little relationship to the actual bills it sends out, prices it charges and coverage decisions it makes.
 ==Examples==
 ===Annual Physicals===
-I go annually for an annual physical, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>
+IRDT goes annually for an annual physical, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>
-The first time, they insisted on a copayment of around $75 when I arrived for the appointment.
+The first time, they insisted on a copayment of around $75 when IRDT arrived for the appointment.
-The second time, they did not, but sent me a bill for around $200.
+The second time, they did not, but sent him a bill for around $200.
 ===STD / VD Testing===
-I go annually for STD testing, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>.  They billed me around $150 for the tests.
+IRDT goes annually for STD testing, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>.  They billed IRDT around $150 for the tests.
 ===STD / VD Testing===
-I went for a hearing test, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>.  They set me a bill for a around two hundred dollars.
+IRDT went for a hearing test, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>.  They set IRDT a bill for a around two hundred dollars.
 ==Secret cost information==
-I tried to find out how much things would cost, ahead of time.  I wanted to get
+IRDT tried to find out how much things would cost, ahead of time.  IRDT wanted to get information on how much it would cost to see a doctor for a brief follow-up about a growth, and he called and was told there would be no charge.  He arrived for the appointment and they insisted on a copayment of around $75 when IRDT arrived.
-I was told that they did not have any kind of price list by two employees.  They both said the information was in their computers, and they could not print it out, or otherwise provide access to it (e.g. via email, download, kp.org, etc.) or answer questions about what was in it.  Then I found just such information online (a sampling of the common ones, that is, but certainly a huge improvement over having nothing!), here: http://members.kaiserpermanente.org/kpweb/pdf/cal/ncal_fees.pdf  (There are similar documents for customers in other areas available online; google "Kaiser Permanente Northern California Sample Fee List", but with your area instead of NorCal.)
-I've asked if i can get a copy of my plan contract (the so-called Evidence of Coverage booklet) online, but they tell me they don't put it online.
+IRDT was told that they did not have any kind of price list by two employees.  They both said the information was in their computers, and they could not print it out, or otherwise provide access to it (e.g. via email, download, kp.org, etc.) or answer questions about what was in it.  Then IRDT found just such information online (a sampling of the common ones, that is, but certainly a huge improvement over having nothing!), here: http://members.kaiserpermanente.org/kpweb/pdf/cal/ncal_fees.pdf  (There are similar documents for customers in other areas available online; google "Kaiser Permanente Northern California Sample Fee List", but with your area instead of NorCal.)
 (Some quotes:
 *"The following preventive care is exempt from the Deductible:
@@ Line 40: / Line 41: @@
 *"No charge": "Routine preventative hearing tests" )
-I've found copies online in the past.
+IRDT found copies online in the past.
 At least there's this: http://www.fortierinsurance.com/pdf/Kaiser%20Plan%20$0.1500%20Description%20of%20Benefits.pdf.
 (Some quotes:
@@ Line 47: / Line 48: @@
 =Poor Dispute Policies=
-I've disputed many of these fraudulent bills and charges.  I've received 0 apologies.  I've receive 0 thanks for pointing out the errors.  Most of the time, the charges are dropped, but often they aren't - e.g. the STD charges were reduced to around $50.
+IRDT has disputed many of these fraudulent bills and charges.  IRDT received 0 apologies.  IRDT received 0 thanks for pointing out the errors.  In IRDT's experience, most of the time, the charges are dropped, but often they aren't - e.g. the STD charges were reduced to around $50.
 <references>

← Older revision		Revision as of 20:58, 22 June 2009
Line 13:		Line 13:
	=== Share this page ===		=== Share this page ===
	<sharethis />		<sharethis />
		+
		+	=Flagrant coverage and billing fraud=
		+	Have you noticed that Kaiser Permanente flagrantly disregards its own policies to the detriment of patients? I have. I am a customer (I.e. Health Plan "member") in an HSA (Health Savings Account) plan. I've noticed that their plan policies and sales documentation bear little relationship to the actual bills it sends out, prices it charges and coverage decisions it makes.
		+
		+	==Examples==
		+	===Annual Physicals===
		+	I go annually for an annual physical, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>
		+	The first time, they insisted on a copayment of around $75 when I arrived for the appointment.
		+	The second time, they did not, but sent me a bill for around $200.
		+
		+	===STD / VD Testing===
		+	I go annually for STD testing, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>. They billed me around $150 for the tests.
		+
		+	===STD / VD Testing===
		+	I went for a hearing test, which is supposed to be free, per the plan policies<ref>See links in [[#Secret cost information]]. </ref>. They set me a bill for a around two hundred dollars.
		+
		+	==Secret cost information==
		+	I tried to find out how much things would cost, ahead of time. I wanted to get
		+	I was told that they did not have any kind of price list by two employees. They both said the information was in their computers, and they could not print it out, or otherwise provide access to it (e.g. via email, download, kp.org, etc.) or answer questions about what was in it. Then I found just such information online (a sampling of the common ones, that is, but certainly a huge improvement over having nothing!), here: http://members.kaiserpermanente.org/kpweb/pdf/cal/ncal_fees.pdf (There are similar documents for customers in other areas available online; google "Kaiser Permanente Northern California Sample Fee List", but with your area instead of NorCal.)
		+	I've asked if i can get a copy of my plan contract (the so-called Evidence of Coverage booklet) online, but they tell me they don't put it online.
		+	(Some quotes:
		+	*"The following preventive care is exempt from the Deductible:
		+	**The following lab tests:
		+	***STD tests (2009 version)
		+	***VD tests (2007 version);
		+
		+	*"No charge": "Routine preventative hearing tests" )
		+	I've found copies online in the past.
		+	At least there's this: http://www.fortierinsurance.com/pdf/Kaiser%20Plan%20$0.1500%20Description%20of%20Benefits.pdf.
		+	(Some quotes:
		+	*"No charge": "Routine preventative physical exams" (i.e. annual physicals);
		+	*"No charge": "Routine preventative hearing tests" )
		+
		+	=Poor Dispute Policies=
		+	I've disputed many of these fraudulent bills and charges. I've received 0 apologies. I've receive 0 thanks for pointing out the errors. Most of the time, the charges are dropped, but often they aren't - e.g. the STD charges were reduced to around $50.
		+
		+
		+	<references>