Directory:Gary S. Goodman - Revision history

OmniMediaGroup at 20:48, 23 March 2007

2007-03-23T20:48:40Z

OmniMediaGroup: /* Articles */

2007-03-23T20:47:50Z

Articles

OmniMediaGroup: /* Articles */

2007-03-23T20:45:53Z

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Snerfling: /* Articles */

2007-01-19T01:18:42Z

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OmniMediaGroup: /* Articles */ ASK

2007-01-17T17:28:03Z

Articles: ASK

OmniMediaGroup at 17:14, 17 January 2007

2007-01-17T17:14:35Z

OmniMediaGroup: books

2007-01-17T16:27:52Z

books

OmniMediaGroup: more bio

2007-01-16T21:43:13Z

more bio

OmniMediaGroup at 21:34, 16 January 2007

2007-01-16T21:34:42Z

OmniMediaGroup: sections

2007-01-16T21:29:31Z

sections

← Older revision		Revision as of 20:48, 23 March 2007
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		+	----
		+	*[[Directory:Gary S. Goodman/Forget About Customer Service & Satisfaction: Pursue Customer VALUE]]
		+	*[[Directory:Gary S. Goodman/What is a Great Appointment Worth to You]]
		+	*[[Directory:Gary S. Goodman/Why More Customers Aren't Complaining About Shameful Service]]
		+	*[[Directory:Gary S. Goodman/Your Money or Your Life: Need a Minute to Think This Over]]
		+	*[[Directory:Gary S. Goodman/Your Service Sucks!]]

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← Older revision		Revision as of 17:28, 17 January 2007
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	== Articles ==		== Articles ==
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	== Books ==		== Books ==

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 | imagesize   = 175px
 | caption     = Dr. Gary S. Goodman
-| birth_date  = NA
+| birth_date  =
 | contact     = [[Address:=631 West Broadway]]<br>Glendale, [[State_Code:=CA]]&nbsp; [[Country_Code:=US]]&nbsp; [[Zip:=91204]]-[[Plus4:=1007]]<br>[[Phone:=818.243.7338]]<br>[[Web:=www.customersatisfaction.com|[http://www.customersatisfaction.com/ customersatisfaction.com]]]<br>&nbsp;[[Email:=gary@customersatisfaction.com|[mailto:gary@customersatisfaction.com Email]]]
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← Older revision		Revision as of 16:27, 17 January 2007
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	== Books ==		== Books ==
		+
		+	=== Monitoring, Measuring & Managing Customer Service ===
		+	:Author: Dr. Gary S. Goodman
		+	:Published 2000, Jossey-Bass/John Wiley
		+	:Available from [http://www.customersatisfaction.com/ Customersatisfaction.com] or through [http://www.amazon.com/dp/0787951390?tag=omnimediaguid-20&camp=0&creative=0&linkCode=as1&creativeASIN=0787951390&adid=1QAWXV5ATW1G6Q7BC67V& Amazon.com]
		+
		+	Excellence in customer service does not come about accidentally. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, as well as from a wealth of real-life episodes of first-class service, Gary Goodman provides readers with a system for building and sustaining great customer service.
		+
		+	Goodman spells out specific ways to foster such proactive behavior among your work force, along with practical methods that measure their effectiveness. His tips include detailed assessment procedures for employees, team leaders, and managers.
		+
		+	=== Please Don't Shoot The Messenger! ===
		+	:Author: Dr. Gary S. Goodman
		+	:Published: 2000, McGraw-Hill Contemporary Books
		+	:Single copies available from through [http://www.amazon.com/dp/0809225204?tag=omnimediaguid-20&camp=0&creative=0&linkCode=as1&creativeASIN=0809225204&adid=0Y33TJED3DVC0T64GNNH& Amazon.com]
		+	:For 25 or more copies, please contact us at [http://www.customersatisfaction.com/ Customersatisfaction.com]
		+	Now you can talk to demanding bosses, clueless colleagues, tough customers, and difficult clients without losing your cool (or your job!).
		+
		+	The business world is filled with unsettling circumstances and thorny situations that often require a person to break bad news or express uncomfortable information to those who don't want to hear it. Maybe you're a manager and you need to discipline a subordinate. Perhaps you need to say "no" to a customer (but in a way that allows you to keep his/her business). How about asking your boss for a raise? Uncomfortable as they may be, these situations occur in just about any office, in just about any kind of business.
		+
		+	In Please Don't Shoot the Messenger! Dr. Gary Goodman arms you with helpful and practical communications skills you need in order to sail through sensitive business communication situations with customers and colleagues alike. In or out of the office, Please Don't Shoot the Messenger! Shows how to improve you communication skills in practically every possible challenging business situation. High spirited yet helpful, Please Don't Shoot the Messenger! is a must-have for business communication success.

	----		----

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 He can be reached at: gary@customersatisfaction.com.-->
 == Personal ==
-Dr. '''Gary S. Goodman''' is a Best-selling author of 12 books and more than 1,000 articles, Dr. Gary S. Goodman is considered "The Gold Standard" in negotiation, sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses.
+Dr. '''Gary S. Goodman''' is a Best-selling author of 12 books and more than 1,000 articles. Gary is considered "The Gold Standard" in negotiation, sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses.
 == Articles ==

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 | name        = [[Person_First_Name:=Gary]] [[Person_Middle_Name:=S.]] [[Person_Last_Name:=Goodman]]
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 == Books ==