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KANA helps the world’s best known brands master the service experience. KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience.
KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.
KANA is owned by Accel-KKR. Accel-KKR is a technology-focused private equity firm located in the Silicon Valley, with a strong track-record of success. Solutions. KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service.
Global Strategic Alliance KANA maintains a global strategic alliance with IBM. Partners since 2001, KANA and IBM have together delivered more than 50 successful implementations for many of the world’s largest and fastest growing companies including AT&T, Cigna, JetBlue, MetLife, 02 and TD Waterhouse.